Privacy Policy

Taxback is a trading name for the services of Taxback Inc., Chicago, USA and its parent company Taxback, Ireland and its subsidiaries and representative companies.

This Privacy Policy outlines how Taxback collects, uses, and protects any personal information you provide when using this website. Taxback is fully committed to safeguarding your privacy. If we request any personally identifiable information from you while using this website, you can be assured that it will be handled in accordance with this Privacy Policy.

We may update this policy periodically by modifying this page. You are encouraged to review this page occasionally to stay informed about any changes. This policy is effective as of 02/10/2024.

Information we collect

We may collect the following types of personal information:

Contact information: Name, email address, mailing address, phone number
Financial and personally identifiable information (PII): Information required to verify your identity and complete your tax return on your behalf

How we use your information

We collect and process your personal information for the following purposes:

To administer your account
To verify your identity and credit standing.
To send you marketing and promotional communications, such as emails, newsletters, and SMS text messages, provided you have subscribed to these services
To provide the services you request, including tax return preparation
To enhance and improve our products and services based on your feedback
To comply with legal and regulatory requirements

We will never sell or share your information with third parties except as described in this policy.

Choice/Opt-Out

You have the option to stop receiving our newsletter or marketing emails at any time by following the unsubscribe instructions included in these emails.

Information sharing

Taxback may disclose your personal information to:

any of our service providers including (without limitation) those engaged by us to perform functions for the processing of tax returns or other services, which includes storage of your data in the EU and the United States.
Persons necessary to ensure Taxback compliance with any applicable law, regulation, legal requirement.

Updating, verifying and deleting Personal Data

Under the EU General Data Protection Regulation (GDPR), you have the right to access, update, or delete your personal information. You can:

Log into your account to view and update your personal data
Request a copy of the personal data we hold about you
Ask us to amend or delete your personal data from our records

To request updates or deletions, please log into your account or contact us via our website or email address provided below.

Retention of Information

Any information collected by Taxback, including telephone recordings or transcripts, may be kept or destroyed in accordance with relevant Data Protection Legislation or regulatory legislation as may be amended from time to time.

Google reCAPTCHA

Our website uses Google reCAPTCHA to protect against spam and abuse by distinguishing between human users and bots. This service collects data such as IP address, browser information, and user behaviour to make this distinction, using cookies to track interactions.

This data is processed by Google in line with their Privacy Policy and Terms of Service. You can manage your preferences for cookies, including those used by reCAPTCHA, through your browser settings or by reviewing our Cookie Policy. Please note that disabling cookies related to reCAPTCHA may impact your ability to use certain features of our website, such as submitting forms.

Remarketing & Analytics

We sometimes use remarketing as an online advertising strategy. This means that after visiting our website, you may see our adverts on third party sites across the internet. These third-party vendors use cookies in order to display our adverts.

In order to do this, Google collects data about your activities that does not personally or directly identify you when you visit our website. This information may include the content you view, the date and time that you view this content, or your location information associated with your IP address. We use the information we collect to provide you with more relevant advertisements.

Any data used to serve targeted advertisements is de-identified and is not used to identify you personally or directly.

To help us create a better and more tailored service for you, we are currently using Google Analytics Demographics and Interest Reporting. This tool uses a first-party cookie. You can opt-out of Google tracking at any time by adjusting your choices in Google’s Ads Settings or learn more about online behavioural advertising here. You can also update your Cookie Preferences via the consent banner on the footer of our website.

Cookies and other tracking technologies

Our website uses cookies to distinguish you from other users of our website. You have the option to control or limit the use of cookies through your browser settings. Most browsers allow you to manage or delete cookies from your device. You can also withdraw your consent to cookies at any time by adjusting the settings in the ‘’Cookie Preferences’’ cookie consent banner on the footer of our website.

Please note that disabling cookies may affect the functionality of our website, and some features may not work as intended.

Additional Policy Information

Our website may offer publicly accessible blogs or community forums. Please be aware that any information you post in these areas may be read, collected, and used by others who access them. We also display testimonials on our website, and if they contain personal information, we ensure that user consent is obtained.

Changes to this Privacy Policy

We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Information

Any queries may be directed to our Data Protection Officer:

dpo@clunetech.com

You can also contact us by writing or email us at the address below:

Taxback European Headquarters
IDA Business & Technology Park
Ring Road
Kilkenny
Ireland

Taxback US Headquarters
79 Madison Avenue
Floor 8
New York 10016-7810 NY
USA
Tel: +353 1 887 1999

Free phone (from Ireland): 1800 99 18 05
Fax: +353 1 670 6963
Email: info@taxback.com.